Self-service shopping has become a growing trend in the Czech Republic, expanding beyond supermarkets to include a variety of retail environments. From grocery stores to butcher shops, and even florists, self-service payment systems are increasingly popular among Czech consumers. According to a survey by Ipsos for Global Payments and Visa, 60% of Czechs utilize self-service machines weekly, with 25% having experienced shopping in unmanned stores.

The primary drivers behind the popularity of self-service shopping include convenience, speed, and autonomy. Many customers appreciate the ability to shop at their own pace and avoid queues and direct interactions, which is particularly appealing in a post-pandemic world. The availability of self-service options around the clock also adds to their attractiveness.

Businesses are embracing self-service technology due to its cost-effectiveness. Michal Jareš, the head of Global Payments for the Czech Republic, highlighted that these systems reduce the need for staffing, thereby lowering operational costs. The hygiene factor is another advantage, especially in settings like butcher shops where employees can avoid removing gloves to handle payments.

Despite its benefits, self-service shopping does have its challenges. Some customers, like Tomáš from Vinohrady, Prague, mention difficulties with specific products, such as finding the right type of bread. Additionally, queues can form at self-service checkouts due to the varying familiarity of customers with the technology.

Retail chains like Albert have observed a significant increase in the use of self-service checkouts. Jiří Mareček, spokesperson for Albert stores, noted that the technical improvements and growing availability of these systems contribute to their rising popularity. Self-service checkouts cater particularly well to smaller purchases, allowing customers to manage their shopping experience more efficiently.

Overall, the trend towards self-service shopping in the Czech Republic reflects broader shifts in consumer behavior and retail technology. As more businesses adopt these systems and as consumers become more accustomed to them, self-service shopping is set to become an integral part of the retail landscape in the country.

Article by Prague Forum